Abusive supervision refers to subordinates perceptions of the extent to which supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact tepper, 2000, p. Researchers have used the label abusive supervision to study hostile verbal and nonverbal behaviors that can psychologically and emotionally harm employees e. On the causes and consequences of abusive supervision. Abusive supervision is defined as subordinates perceptions of the extent to which supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact p. In one study, tepper 2000 found that abusive supervision positively predicted selfreported voluntary turnover and that this indirect effect was explained by organiza tional justice perceptions. Abusive supervision, upward maintenance communication, and. Complaints about bosses may be ageold, but tepper helped formalize the field by developing a 15point checklist of bad.
Abusive supervision has a significant impact on employee turnover intentions. Tepper 2000 defined abusive supervision as the subordinates perceptions of the extent to which their supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact p. Abusive supervision and workplace deviance and the. A seminal article by tepper 2000 initiated a large body of research on the topic of abusive supervision. Path analytic tests of moderated mediation provided support.
Abusive supervision, intentions to quit, and employees. Abusive supervision has been shown to impact aspects of the work domain, such as reduced job satisfaction tepper, 2000, tepper, 2007 and increased workplace deviance mitchell and ambrose, 2007, tepper et al. Abusive supervision tepper 2000 defines abusive supervision as subordinates perceptions of the extent to which supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact. Abusive supervision consists of a wide range of behaviors. An open question concerns subordinates behavioral responses to abusive supervision. The relationships among abusive supervision, organizational identification, pcsp and collectivism. This could be when supervisors ridicule their employees, give them the silent treatment, remind them of past failures, fail to give proper credit, wrongfully. Since the early 2000s, this construct has been widely studied all studies showed that abusive supervision had a negative impact on its victims, who were subordinates e. Abusive supervision tepper 2000 defined abusive supervision as employees perceptions of the degree to which their supervisors exhibit sustained patterns of aggressive or hostile nonverbal and verbal behaviors.
There is compelling evidence that abusive supervision re sults in negative employee attitudes, behaviors, and psychological health e. While tepper 2000 excludes physical abuse, it must be noted. As expected, subordinates who perceived their supervisors were more abusive were more likely to quit their jobs. A growing literature explores abusive supervision, nonphysical forms of hostility perpetrated by managers against their direct reports. When there were still only a handful of published papers on abusive supervision, tepper 2007. Abusive supervision and subordinates organizational. The trickledown effect of abusive supervision in addition to explaining why behavioral constructs emerge at the group level, social learning theory can be used as theoretical support for our trickledown model of abusive supervision. A specific form of workplace mistreatment, abusive supervision, represents a. Abusive supervision abusive supervision is defined as subordinates perceptions of the extent to which leaders engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact tepper, 2000 1. Abusive supervision in the workplace pdxscholar portland state. For example, abusive supervision may result in higher turnover, lower performance, and lower job satisfaction tepper, 2000.
For example, speaking rudely to subordinates to elicit desired task performance and public criticism is a kind of. Abusive supervision and substitutes for leadership abstract introduction. Examples of behavior that fall within the abusive supervision content domain include public derogation, undermining, and explosive outbursts. In the first section, we discuss research trends and provide clarification regarding the pressing and notsopressing problems with the way that abusive supervision is. Abusive supervision and subordinates organizational citizenship. Duffy, journalthe journal of applied psychology, year2002, volume87 6, pages. Pdf consequences of abusive supervision researchgate. According to social learning theory bandura, 1977, 1986, individuals acquire social behavior. Abusive supervision refers to sustained displays of nonphysical forms of hostility perpetrated by supervisors against their direct reports. Abusive supervision and subordinates organizational citizenship behavior.
Abusive supervision and subordinates organizational citizenship behavior kelly l. The prospect of becoming the target of further supervisory abuse or organizational sanctions either of which may be triggered by deviant responses to abusive supervision. Abusive supervision is defined as the subordinates perceptions of the extent to which their supervisors engage in the sustained display of hostile verbal and nonverbal behaviors. An underexplored factor in this area is the influence of support. Bennett tepper, a management and human resources researcher at fisher college of business at ohio state university in columbus, coined the term abusive supervision in 2000, more than a decade after the debut of dilbert. Ab usive supervision is recognized as the source of stress. The doubleedged sword effect of abusive supervision on. In the term of theoretical research on abusive supervision, researchers generally agree with the expression of the concept of abusive supervision by tepper 1, that is, abusive supervision is a kind of destructive leadership behaviors existing in various organizations, which refers to a subordinates perception of linguistic or nonverbal. Examples include a supervisor telling a subordinate that his or her thoughts or feelings are stupid or putting the subordinate down in front of others. The relation between supervisors big five personality traits.
Consequences of abusive supervision academy of management. Abusive supervision and workplace deviance and the moderating. To begin, perceived abusive supervision often manifests itself as public criticism, loud and angry tantrums, rudeness, inconsiderate actions, and coercion by a supervisor tepper 2000, p. In the present study, we focus on tepper s abusive supervision, which refers to the manifestation of dysfunctional leadership behaviors toward subordinates such as ridiculing subordinates, blaming subordinates for things they do not do, and expressing anger without reasons tepper, 2000. Article information, pdf download for abusive supervision in work. Based on a selfdetermination theory perspective, the negative effects of abusive supervision on organizational deviance should lie in abusive supervisions ability to threaten the fundamental. We used data collected from a field survey of 334 supervisorsubordinate dyads to test a model of the antecedents of abusive supervision. For subordinates who remained with their jobs, abusive supervision was associated with lower job and life satisfaction, lower normative and affective commitment, and higher continuance. Pdf abusive supervision and subordinates organizational. Abusive supervision is subordinates perception of the extent to which supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact tepper.
Tepper university of north carolina at charlotte michelle k. Participants were instructed to indicate their level of agreement to a. More recently, trickledown models have been used to describe how negative aspects of leadership, such as injustice e. Duffy university of kentucky the relationship between subordinates perceptions of abusive supervision and supervisors evaluations of subordinates organizational citizenship behavior ocb was explored among a sample of. Drawing on justice theory, the author examined the consequences of abusive supervisor behavior. However, researchers have used different terminology to explore phenomena that overlap with abusive supervision, and extant research does not devolve from a unifying theoretical framework. Abusive supervision has not been found to be a widespread. An example of criteria used to determine if the behavior of a supervisor is abusive. Second, we build a trickledown model to unveil how abusive supervision manifested at the department level flows. The study was conducted with a different context and scale development method from teppers 2000 abusive supervision scale.
Teppers 2000 full 15item scale to assess abusive supervision. In the nearly 17 years since the abusive supervision construct was introduced see tepper 2000. Supervisor perceptions of deeplevel dissimilarity, relationship conflict, and subordinate performance bennett j. However, little is still known about organizational factors that can reduce the adverse effects of abusive supervision. Key features of the construct are that abusive supervision refers to ongoing manifestations of hostility rather. Toxic leadership is differentiable from other leadership constructs e.
Regarding the consequences of abusive supervision, in essay 2, i drew upon a justice explanation of abusive supervision tepper, 2000 to explain under what circumstances and why the link between abusive supervision to subordinate wellbeing can be mitigated. An examination of this effect is likely to advance current understanding of the consequences of the dark side of leadership in organizations. Recently, interest in abusive supervision has grown tepper, 2007. Key features of the construct are that abusive supervision. Organizational behavior and human decision processes. Abusive supervision oxford research encyclopedia of. Tepper 2000 defined abusive supervision as the subordinates perceptions of the extent to which their supervisors engage in the sustained display of hostile.
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